Providers

FAQs – Frequently Asked Questions


Q:
How can I find out the status of my bills and payments?
A:

We give authorized medical providers real-time access to medical bill payment status from any web-enabled device through our secure, online portal 24/7. Login to our Medical Provider Portal or register as a new provider.

Q:
What information do I need to register as a new provider?
A:

First, we need to have processed and paid one bill submitted by you. On your check stub for this first payment, you will find an assigned provider registration code. Use that during your registration process.  Click here to register! 

Q:
Can I request Electronic Funds Transfer (EFT)?
A:

Yes. HEMIC offers EFT thru HEMICPay a payment automation solution offering payers and payees the ability to streamline the payment and remittance process by leveraging the use of Electronic Funds Transfer (EFT) and Electronic Remittance Advice (ERA).

Q:
I need help signing up. Who do I call or email for support?
A:

If you have questions or difficulties, please call Jopari support at 800-630-3060 ext 5207 or email support@jopari.com. Hours of operation are 8:30 a.m. to 5:30 p.m. PST.

Q:
Can other medical providers see my information?
A:

No. Your claim information is protected. Only you, as the authorized user, can access it with your login user ID and password.

Q:
What information do I need to treat CBWC patients?
A:

When treating injured workers covered under Collectively Bargained Workers’s Compensation (CBWC), providers must comply with the Official Disability Guidelines (ODG), an evidence-based guide for the treatment of work-related injuries.

ODG was selected by Labor and Management for the existing CBWC programs in the State of Hawaii to provide quality medical care through evidence-based medicine.

HEMIC pre-approves treatment for CBWC patients that is within the ODG. You do not need to submit a Treatment Plan for approval as long as the entire course of treatment is within ODG. This benefits you and your patients by enabling prompt, effective treatment.

ODG provides treatment and lost-time guidelines using actual experience data from federal government databases, including the annual CDC National Health Interview Survey, the BLS Survey of Occupational Injuries and Illnesses, and over 2 million medical records from actual workers’ compensation claims. ODG guidelines are based on actual outcomes, which makes them a fair approach for all parties.