New “Passport” App Can Help Transition Workers Back Safely

As Hawai`i is taking careful steps to recover from COVID-19, HEMIC has begun to transition our employees back into the office. We developed a mobile app called “Passport” to facilitate our employees’ safe return to a healthy workplace. Since it is working well for us, we’d like to share it with you.

The Passport App helps employers confirm that each worker is symptom-free prior to entering the workplace each day or shift. The app is simple, easy and confidential.

Here’s how it works:

  • The employee opens the app before reporting to work and takes a short survey about COVID-19 symptoms.
  • Their status is sent confidentially to your HR contact.
  • If the employee is symptomatic, they are instructed not to report to work, to monitor their symptoms, and to follow-up with a doctor.
  • HR can then maintain regular communication with any symptomatic employee, confirming their next steps and planning for a healthy return.

The Passport App is available to all HEMIC policyholders and agencies and can be easily customized for those utilizing MS Office 365. For others, a web-hosted version is available.

Policyholders and agencies interested in using the Passport app can click here to request access.

Policyholders Impacted by COVID-19:

Temporary Suspension of Premium Payment Program

RecAt HEMIC, we recognize that the State of Hawaii and our City and County measures to prevent the spread of COVID-19 are significantly impacting many of our policyholders — including restaurants, bars, retail stores, services and other businesses — and we want to reassure them of our support during this time of need.

In an effort to do our part, we are pleased to offer financial relief to policyholders impacted by this sudden loss of business. If you have clients whose business has been closed or significantly curtailed as a result of the State’s directives, HEMIC will temporarily suspend premium collections for invoices with due dates through May 31, 2020.

To request this support on behalf of your client:

1. Complete the fillable form: Request for Temporary Suspension of Premium Payments.
2. Submit fully completed form to
3. You will receive an email notification of your client’s qualification.
4. Clients reporting payroll through `AePay should continue to do so, even if payroll is $0.

We are pleased to provide this assistance to our mutual clients. Mahalo for your continued support!

Commitment to Our Agents

Over the past twenty years, HEMIC has grown into Hawai`i’s leading provider of workers’ compensation insurance. Today, we serve over 6,500 businesses and 75,000 workers with a spirit of excellence and innovation. As we continue to grow with the recent launch of a new Temporary Disability Insurance (TDI) product via Employers’ Protective Insurance Company, our wholly owned subsidiary, we value the relationships we’ve developed with our fantastic network of agents more than ever.

We owe a large part of our continued success to the incredible individuals who have partnered with us throughout our journey. Each of our agency partners are an extension of the HEMIC team and it’s our pleasure to work hand-in-hand creating custom workers’ compensation solutions for ourmutual customers.

As a 100% locally-owned and operated company, we understand the unique nuances of the Hawai`i insurance landscape. Our safety teams’ collective experience enables them to work with employers of all sizes and industries to develop customized safety programs that work. Throughout our growth, we’ve recruited top insurance talent and invested in state-of-the-art technology to ensure that our customers and agents always receive the very best customer care and claims handling service.

Being headquartered in Honolulu allows us to proactively educate our agents on legislative changes that affect our combined businesses and policyholders. Our agents know that we are equipped to handle all of the unique challenges Hawai`i business owners face in the workplace.

Contact us to learn more.