Thank you for visiting our website during these unprecedented times. The COVID-19 pandemic has had a rapid and profound impact on our community, and the implications for our longer-term recovery are still evolving.
It is exactly during times such as these that an organization’s capabilities, experience and leadership are brought to bear. As a workers’ compensation insurance company, risk management, timely response and mitigation are in our DNA.
At this time, we have over 90% of our employees working from home, while a select staff continue to work in the office on essential tasks such as IT support, digitizing mail, and preparing checks. These employees are spread across 3 floors and are practicing appropriate social distancing and hygiene protocols. For the rest of us, working from home has gone relatively smoothly and we are leveraging technology to our advantage, holding video meetings, working collaboratively on projects, sharing information and conducting our normal business.
As a mutual insurance company, our primary concern is for our policyholders. Our 7500+ customers represent the backbone of businesses and services that sustain our island community — and we believe it is our kuleana to support them during this time of need. On Friday, March 19 we announced a program to temporarily suspend premium payments for any policyholder impacted by a sudden loss of business resulting from the State’s stay-at-home directives. This program is one small way we are doing our part to help our customers — and Hawai`i — weather this crisis.
HEMIC’s ability to offer such help is a testament to our financial strength. For almost 24 years, we have run our business efficiently and effectively, with a focus on building sufficient capital to serve our policyholders and their employees every day, to survive natural disasters such as COVID-19, and to keep our promises for years to come.
We are finding new ways to deliver dynamic services that address policyholders’ current concerns. Our Safety & Risk Management team has developed a webinar featuring Respirator and Bloodborne Pathogen programs that addresses today’s situation. By taking our training sessions and consultations online, we continue to help policyholders improve the safety and productivity of their workplaces. Our Claims department was an early proponent of telemedicine to provide needed follow-up visits to injured workers, sparing them in-person visits to a physician’s office or clinic, thus reducing the potential for contagion and freeing up medical resources for pandemic patients.
Now, more than ever, it is vital for us to do what we do — serve our customers with excellence and aloha. We want our policyholders, agents and staff to feel confident that they can focus on their immediate needs — sustaining their businesses, taking care of customers, and caring for their families — knowing that HEMIC is here to support them.
Finally, it is with the utmost gratitude that we say Mahalo to all the people who are working harder than ever to sustain our community during these times. We know who you are, we thank you, and we appreciate all you do for every one of us. Stay safe, stay strong.
Malama kekahi i kekahi,
Martin J. Welch
Chief Executive Officer