About Us

CEO Message

ceo-letter

Thank you for visiting our website during these unprecedented times. The COVID-19 pandemic has had a rapid and profound impact on our community, and the implications for our longer-term recovery continue to evolve as Hawai`i moves forward in re-opening with both safety and survival in mind.

It is during times of unforeseen crisis such as this that an organization’s capabilities, experience and leadership are brought to bear. As a workers’ compensation insurance company, risk management, timely response and mitigation are in our DNA.

As a mutual insurance company, our primary concern is to support our policyholders. Our 7000+ customers represent the backbone of businesses and services that sustain our island community — and we believe it is our kuleana to support them during these challenging times.

On June 23, we announced a $2 Million COVID-19 Premium Relief Program to be distributed among all HEMIC policyholders. It is our hope that this program will provide policyholders with immediate relief at a time when it is needed most.

HEMIC’s ability to offer such help is a testament to our financial strength, built on a prudent capital management philosophy and driven by our mission to be here for Hawai`i in perpetuity. For almost 24 years, we have run our business efficiently and effectively, with a focus on serving our policyholders and their employees every day, prepared to survive natural disasters such as COVID-19, and keeping our promises for many years to come.

As Hawai`I moves forward, we are focused on finding new ways to deliver dynamic services that address policyholders’ current concerns:

  • Our Safety & Risk Management team has developed webinars for today’s circumstances, such as “Respirator and Bloodborne Pathogen Programs” and “Developing a Sustainable Culture of Safety”. We’ve taken our training sessions and consultations online with video, whiteboarding and other interactive technology to help policyholders improve the safety and productivity of their post-COVID workplaces.
  • Our Claims department was an early proponent of telemedicine to provide needed follow-up visits to injured workers, sparing them in-person visits to a physician’s office or clinic. Telemedicine reduces the potential for contagion and frees up medical resources for pandemic patients, supporting both our claimants and the community.
  • Our Underwriters and Premium Audit Department are working closely with agents and policyholders to find the best ways to address individual circumstances, such as converting to `AePay (our pay-as-you-go payment program) and adjusting class codes to fit adjusting workplaces.

We also continue to broaden our offerings: For large employers who wish to self-insure a portion of their workers’ compensation while benefiting from HEMIC’s expertise in claims, safety and risk management, HEMIC has added a Large Deductible Program.

Now, more than ever, we know it is vital for us to do what we were founded to do: Serve our customers with excellence and aloha. We want our policyholders, agents and staff to feel confident that they can focus on their immediate needs — sustaining their businesses, taking care of their customers, and caring for their families — knowing that HEMIC is here to support them.

Finally, it is with the utmost gratitude that we say Mahalo to all the people who are working harder than ever to sustain our community during these times. We know who you are, we thank you, and we appreciate all you do for every one of us. Stay safe, stay strong, stay positive.

Malama kekahi i kekahi,

Martin J. Welch
Chief Executive Officer