Aloha! As we exit a year like no other in memory, we at HEMIC are grateful for the trust that our policyholders and agents have placed in us, and we enter 2021 with confidence and resolve, inspired by our belief in the difference that we can make for our community. While our mission to serve Hawai`i with excellence, integrity, and a strong connection remains unwavering, the world in which we do so has changed.
In the past year, we have experienced firsthand the tenacity and perseverance of our policyholders and their workers. They are the reason we do what we do – and we promise to be here for them now, regardless of the state of our world, and long into the future. When we say, “we’ve got your back” we mean it. As a result, we continue to develop responsive services that speak to their ever–evolving needs.
The latest version of our “Passport” mobile app helps employers ensure their workers’ health and safety status in the workplace. Our new “Team Kuleana” is an interdepartmental unit of HEMIC staff dedicated to expediting the needs of policyholders impacted by COVID-19 and ensuring effective, efficient solutions for them. With these and other dynamic services, we strive to make life safer and easier for our policyholders.
We have also expanded who we serve and how we can support them. HEMIC now provides Large Deductible Programs for employers who wish to self-insure a portion of their workers’ compensation costs while still benefiting from HEMIC’s expertise in claims, safety and risk management. Our TPA Claim Services are also available for self-insured employers or customers with open, previously outsourced, claims.
These days a “safer workplace” refers to more than just a physical environment. As workplaces have gone increasingly digital, so have their risks. In response, through our subsidiary HIMI, we provide IT Consulting Services, Cyber Risk Assessments and Independent Verification & Validation (IV&V) to help keep you safe from risks you cannot see.
None of our success could be possible without the dedication, creativity, and flexibility of our staff. The compassion and aloha with which they serve our policyholders is personal. Time and again over the past year, I have seen them go that extra mile for our policyholders in need. They are truly our greatest asset.
I would also like to express my deep appreciation to our agents for their ongoing partnership. While the stresses of the past year have strained many relationships in the broader marketplace, I believe that our collaboration with our agents became even greater. We know that, together, we can take the best possible care of our mutual customers.
2021 will hold significant milestones for the HEMIC `ohana, including a move into our much-anticipated new corporate headquarters, a location that supports the growth, diversification and synergy of our enterprise by increasing our communication, collaboration, efficiency and effectiveness.
This year will also mark the first birthday of our HEMIC Foundation, our very own non-profit organization created to formalize and deepen our support of charitable efforts throughout the islands. Since our inception, HEMIC has held that our kuleana extends beyond our daily work – it includes ensuring the enrichment of our community.
We enter 2021 with much optimism and renewed energy. I am excited by the prospects and promise of what we can accomplish – together.
Mahalo Nui and Hau`oli Makahiki Hou,
Martin J. Welch
Chief Executive Officer